Privacy Policy
Privacy Policy
We are committed to safeguarding the information you provide us. Our Privacy Policy details the types of information we collect, our methods for collecting it, and how we use it. It should be read alongside our Website Terms and Conditions to ensure that you or any individuals you represent are aware of and consent to the terms outlined in these documents.
This policy may be updated periodically. Significant changes will be communicated through a prominent notice on the Site or by email to the address you’ve provided in your user settings. We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Updates will take effect immediately upon posting on the Site. If substantial changes are made, we will notify you here to keep you informed about the information we collect, how we use it, and any circumstances under which it may be disclosed.
1. What Information Do We Collect?
Please note that not all of the information listed below is always collected; it is gathered based on the specific tour and related legal and logistical requirements.
- Personal Details: Your full name, title, gender, email address, phone number, date of birth and emergency contact.
- Identification Documents: Passport details, including number, issuing country, and expiry date.
- Booking Information: Details of your travel arrangements, including flight origins and destinations, booking information for yourself and others, onward travel plans, accommodation preferences, meal & dietary requirements, and any special assistance needed.
- Interaction Details: Records of your interactions with us, including inquiries, comments, complaints, feedback, marketing preferences, and survey responses.
- System and Service Use: Information about how you use our services, such as calls to our office, website usage, social media interactions, IP addresses, and posts on social media.
- Sensitive Data: In certain cases, we may need to collect sensitive information, such as health-related data, to ensure your trip is suitable and any necessary adjustments are made.
- Payment Information: This varies depending on your tour type and how you made payment. Please contact us for further details
- Job Applications (If you are applying for a job with us): Your CV, work history, educational background, contact details and the position applied for.
The information we collect varies depending on how you interact with us. We may disclose your personal data only if required by law or if you breach our agreements.
2. How Do We Collect Your Information?
You may provide us with your details by completing our forms or communicating with us via phone, email, or social media directly. We collect your provided information when you:
- Book or search for a tour through our website or office.
- Request a brochure, sign up for email updates & newsletters, or complete feedback forms or market research surveys.
- Report an accident, illness, or incident, or provide other feedback.
- Purchase any products on our website.
- Apply for a job with us via email or our site.
- Attend any of our online or in person events.
3. How Do We Use Your Information?
Managing Your Booking: To provide the travel or event services you request or purchase, we use your information to book flights, accommodations, and transportation, organise tours, and issue tickets. We also offer any special assistance you consent to as part of our contractual obligations.
Communicating About Your Booking: We use your contact details to send updates and information related to your bookings and requested services. This includes responses to inquiries, ticket delivery, itinerary changes, and handling complaints, all of which are necessary for fulfilling our contract and ensuring quality customer service.
Survey Participation: We may reach out to you to participate in surveys. This helps us gather insights on how customers use our services, which supports our efforts to improve and expand our offerings.
Marketing Communications: Your information may be used to send you updates about news, events, and brochures that could interest you. This is based on either your consent or our legitimate interest in keeping you informed about relevant opportunities. You can withdraw your consent to receive marketing communications at any time by reaching out to us at [email protected]
Personalising Your Experience: To enhance your customer experience, we use your information to tailor our services to your preferences and booking history. This personalization helps us deliver more relevant and effective communications.
Ensuring Security and Protecting Business Interests: We may utilise your information to protect our services, premises, and staff, as well as to prevent and address fraud or unauthorised activities. This also includes system testing and maintenance, based on our interests in operating securely and lawfully.
Processing Job Applications: If you apply for a job, we will use your information to review and process your application, whether it’s submitted directly or through a recruiter. This is part of our interest in finding qualified candidates.
Optimising Our Website: Your information helps us ensure that our website functions effectively on your device and provides a relevant and convenient experience. This involves using analytics and potentially integrating other data we have about you.
Using Data Analytics: We analyse information to enhance our website, products, services, and marketing strategies. This process supports our goal of improving our offerings and developing our business based on legitimate interests.
Conducting Research: We use aggregated and anonymised data to research general engagement with our services and systems or to analyse feedback from customer surveys. This helps us refine our products and services.
Sharing with third parties: We collaborate with third-party suppliers to facilitate your booking and deliver our services. This may involve sharing your information with entities such as travel agents, airlines, hotels, ground handling agencies, tour leaders, transport companies, airport authorities, insurance providers, and cruise operators.
Additionally, we may share your information with other third-party suppliers that support our business operations. This includes companies that assist with marketing campaigns, IT development, service and hosting providers, third-party software companies, ground agents, site analytics providers, medical service providers, and credit card screening companies.
Meeting Legal Obligations: In some situations, we use your information to comply with legal requirements, such as responding to court orders or subpoenas, to fulfil our legal obligations.
4. How Do We Store Your Information?
Our company will retain your personal information in electronic format only for as long as necessary for the purpose it was collected. When it is no longer needed, your data will be deleted. If you book a tour, your booking form and related correspondence will be kept for at least two years, in compliance with Vietnam laws and regulations.
5. What Are Your Information Protection Rights?
Next Continent Limited wants to ensure you are fully aware of your data protection rights. As a user, you are entitled to the following:
- Right to Access – You have the right to request copies of your personal data from us.
- Right to Rectification – You can request that we correct any inaccurate information or complete any incomplete data.
- Right to Erasure – You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing – You can request that we limit the processing of your personal data, under specific conditions.
- Right to Object to Processing – You have the right to object to the processing of your personal data, under certain conditions.
- Right to Unsubscribe – You can also unsubscribe from our mailing list by clicking the “Unsubscribe” link at the bottom of any marketing email.
- Right to be Forgotten – You can request to have all your information to be removed from our record.
To exercise any of these rights, please contact us using the details provided on our website’s contact page.
6. Google Analytics
We use Google Analytics to track site traffic and popular pages using cookies, but no personal information is collected, and visitors can’t be identified. By using our site, you agree to the use of cookies, though you can disable them in your browser if preferred, without affecting your experience on our site.
Our website also contains links to third-party sites that we do not control, so please check their status before using them.
7. Contact Information
For any questions, requests, or additional information, including accessing, correcting, amending, or deleting your personal data, or to file a complaint, please contact us via email at [email protected] or by calling us on +84 236 730 2199